Terms and Conditions of Sale
- To ensure that are customers have the best quality wine, all sales are final. We will not accept returns and/or exchanges once the wines have left our stores as we cannot guarantee how it’s been handled, stored and transported.
- All our wines are guaranteed to be genuine, of high quality and have been properly handled, transported and stored in temperature-controlled environment from points of origin all the way to our stores.
- Wine must be handled, stored, and transported at the right temperature (13°C-18°C) and humidity (70%) at all times.
- Any wines from Wine Story that were received as gifts would be subject to the same above clauses.
- For non-wine items like glassware and books, we only accept exchanges (but not refunds) if the product is in a good saleable condition with its original packaging, accompanied by the official receipt, within 14 days of purchase.