What kind of products does Wine Story sell?
At Wine Story, we acquire and sell only the finest wines from Bordeaux, and other iconic wines from around the world.
We also carry the widest selection of mature vintages (20 years and older), as well as large format bottles (up to 18-liter bottle) which make us unique in the market.
How do I ensure I am buying good quality wines?
We guarantee our wines come directly from Bordeaux and reputable wine merchants in London, ensuring provenance.
Under which conditions do you store your wines?
All our wines are guaranteed to be genuine, of high quality, and have been properly handled, stored and transported from the point of origin all the way to our stores, or to your home.
We store our wines under the proper temperature-controlled conditions (13°C - 18°C and 70% humidity) in our warehouse, as well as in our store cellars, at all times.
To ensure you receive your wine in the best condition, the delivery is made in air-conditioned vehicles, and/or using insulated bags.
Is there a minimum purchase amount needed to order online?
There is no minimum purchase amount.
Do you accept orders on weekends and outside business hours?
Yes, orders are accepted 24/7, but will only be processed during regular business hours (Monday to Saturday, 9:00 am – 6:00 pm).
Can I cancel and/or amend my order or shipping details?
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Wine Story reserves the right to cancel duplicate or fraudulent orders.
Is there a chance my order won’t be fulfilled?
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.
Can I order more than the limit indicated on the website?
You can order up to 6 bottles per wine online. If you wish to order by the case, please contact us at firstname.lastname@example.org.
Is there a specific deal when I order a case?
When you purchase a mixed case of 12-equivalent 75CL bottles, you can enjoy a 10% discount. Please contact us at email@example.com to receive the promo code. Please note that the Wines Legends are excluded from this promotion.
What do I do when the wine(s) I want are out of stock?
Please e-mail us at firstname.lastname@example.org with the wines you wish to order and we will see what we can do, or we could suggest an alternative.
Can I send an order to another person as a gift?
Yes, simply indicate full name, delivery address, and mobile number of the recipient. You can add a gift message to your order as well. You may also wish to provide your contact details if this is a surprise gift, in case we encounter shipping concerns (e.g. difficulty locating delivery address; recipient unable to receive delivery).
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one gift card be used towards a purchase?
Yes. You can redeem another gift card during checkout.
Can a gift card be used to buy a gift card?
A gift card cannot be used to buy another gift card.
Can I use my gift card to cover shipping fees?
Yes, gift cards may be used to cover applicable shipping fees.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
Can gift cards be reloaded?
Gift cards are not reloadable.
How can I check my gift card balance?
To check your gift card balance, please contact email@example.com.
How do I return wines?
All our wines are guaranteed to be genuine, of high quality, and have been properly handled, stored and transported from the point of origin all the way to our stores, or to your home. To ensure that our customers have the best quality wines, all sales are final. We will not accept returns and/or exchanges once the wines have been collected/delivered as we cannot guarantee how they have been handled and stored outside our stores.
Any wines from Wine Story that were received as gifts would be subject to the same clause above.
How much is the delivery fee?
A delivery fee of P250 per order will be charged. However, you can enjoy free delivery with a minimum purchase of P5,000.
Can I collect my order directly from a Wine Story store?
We only offer delivery. More options will be available very soon.
Which cities in the Philippines do you ship to?
Our delivery services are currently available within Metro Manila, depending on current LGU guidelines regarding the liquor ban.
When can I expect to receive my order?
Delivery lead time is two (2) to three business days within Metro Manila, from the date of payment confirmation. Please note that the quarantine may affect the stated delivery lead time. In such instances, we will keep you updated with your order.
Can I choose my preferred delivery date?
Since delivery schedules are highly dependent on the availability of our partner logistics providers, we cannot commit to specific delivery dates. Please inform us about special delivery instructions.
Which courier do you use?
Currently, we will be shipping through Grab and Lalamove. We may also deploy our in-house delivery vehicles as necessary. All vehicles used are at least air-conditioned.
What happens if I am not available to receive my package upon delivery?
As our current delivery partners are on-demand, which means orders are picked up and delivered straight to you, please ensure that someone is available to receive your orders. In the event that no one will be around to sign off on your delivery, please contact our team immediately at firstname.lastname@example.org.
You may be charged an additional delivery fee should your order require redelivery.
How can I track my order?
Our courier will update you once your order is on the way and when they are near your area. Please be ready to receive your order.
What payment methods do you accept?
We accept locally and internationally issued debit cards and credit cards, Mobile Wallets, online bank transfers, and Bank counter payments. Regarding Check payments, goods will only be released once payment have been cleared.
How will I know if my order pushed through?
You will receive an e-mail confirming the receipt of your order.
Do you save my debit or credit card information?
We are here to help you! Please e-mail us at email@example.com and we will gladly get back to you during business hours (Monday-Saturday from 9:00 am – 6:00 pm).
Our business address is at 2nd Floor, Topy’s Place Building 4, #3 Economia Street corner Calle Industria Brgy. Bagumbayan, Libis, Quezon City, 1110, PHILIPPINES.